Digital Communication Policy

At Ortega’s Appliance Service, we are committed to providing efficient and effective communication to serve you better. Our communication channels include voice calls, email, and SMS (text messages). This policy outlines our commitment to ensuring that our communication practices meet the A2P (Application-to-Person) requirements for SMS numbers, as well as other important guidelines for communication.

SMS Communication

1. Consent: By scheduling service with us, you agree to receive SMS and email correspondence from Ortega’s Appliance Service. Your consent allows us to use these communication methods for service updates, appointment reminders, and other essential notifications.
2. Message Frequency: The frequency of SMS messages may vary depending on your service requirements. We will strive to limit messages to those that are necessary and relevant to your interactions with us.
3. Data Rates: Standard messaging and data rates may apply when receiving SMS messages from us. Please check with your mobile service provider for details on any associated costs.
4. Opting Out: If you wish to stop receiving SMS messages from Ortega’s Appliance Service, you can simply reply with “STOP” to any message, and we will promptly remove your number from our SMS list. You can also contact our customer support team to opt out.

Email Communication

1. Consent: By scheduling service with us, you also agree to receive email correspondence from Ortega’s Appliance Service. Your consent enables us to send you important service-related information and updates via email.
2. Frequency: We will strive to keep email communication relevant and necessary for your service needs. You may receive appointment confirmations, service reports, and other important updates via email.

General Communication Guidelines

1. Privacy: We are committed to protecting your privacy and will never share your contact information with third parties for marketing purposes. Your information will only be used for communication related to your interactions with Ortega’s Appliance Service.
2. Security: We take the security of your personal information seriously and employ industry-standard security measures to protect your data.
3. Contact Information: If you need to update your contact information or have any questions regarding our communication policy, please contact our customer support team.
4. Policy Updates: Ortega’s Appliance Service may update this communication policy from time to time. Any changes will be communicated to you via email or SMS, and the updated policy will be available on our website.

We appreciate your trust in Ortega’s Appliance Service. If you have any concerns or questions about our communication policy or practices, please do not hesitate to contact us. Your satisfaction is our priority, and we aim to provide the best service experience possible.